TERMS AND CONDITIONS ONLINE SALE
Below are the general conditions of sale that regulate the purchase of RAFA NADAL SHOP products through the website https://shop.rafanadalacademy.com/es/
The use of this Website the acceptance of these general conditions. However, if you have any questions about them, you can contact our Customer Service.
1. OUR DATA.
The following conditions regulate the sale of the products presented on this Website by the company:
RN TENNIS ACADEMY SL (hereinafter RAFA NADAL SHOP) located at Postal address: Ctra. Calas de Mallorca s / n. 07500. Manacor. Balearic Islands
2. PRODUCTS OFFERED AND AVAILABILITY OF THE SERVICE.
2.1. AVAILABILITY OF THE SERVICE.
When placing an order on the Website, you who are over 18 years of age.
Products on our website may be shipped around the world, but unfortunately certain destinations will be restricted.
The affected countries are Central America (Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and Panama), South America (Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guayan, Paraguay, Peru, Suriname, Uruguay and Venezuela), Mexico and Russia, Australia, Thailand and the Philippines
You can buy from the country you prefer, but we can only send your order to the addresses located in the chosen country.
2.2. PRODUCT INFORMATION.
The items offered on the Website are a selection of products from the collection for women, men, children by RAFA NADAL SHOP and meet the same quality and guarantee requirements as the products offered for sale in the RAFA NADAL SHOP store at our headquarters. .
You acknowledge our full ownership in relation to each and every one of the intellectual property rights over the products, materials or content that appear on the Website.
RAFA NADAL SHOP has made an effort to show the colors of the garments as closely as possible to reality. However, the color of the garments that appears on the screen of your device may be subject to variations depending on the quality or type of it. In this sense, RAFA NADAL SHOP cannot guarantee that the colors that appear on the screen of your device will faithfully adjust to reality.
In addition, the characteristics of the natural materials used in the manufacture of some of the products may present variations in texture and color. These variations will not be considered quality defects or defects.
Special offers, promotions or discounts will be valid until the indicated date or while stocks last.
In the same way, RAFA NADAL SHOP makes the necessary efforts so that the information contained in the Website is complete, truthful and correct. If there is an error in any information, RAFA NADAL SHOP will rectify it.
3.3. PURCHASE PROCEDURE.
1. The items to be purchased must be selected and added to the shopping bag by clicking on the corresponding icon.
2. The shopping bag will contain the reference of the selected item, its name, size, chosen color and price, in the corresponding currency (taxes included). The price expressed does not include transport, whose rates will vary depending on the selected shipping method.
3. To make the purchase, the customer's personal data will be required, which will be incorporated into our database in order to process the order and, where appropriate, facilitate the making of new purchases through the Website.
The personal data provided by customers will be treated in accordance with the provisions of our privacy policy.
The client may access, at any time, the personal data provided and the information of the orders placed. RAFA NADAL SHOP reminds customers that personal data must be indicated accurately to avoid confusion or incidents in the shipment of the item (s) purchased.
4. Before placing the order, a summary of the order will be presented to the client, identifying the product (s) added in the shopping bag, its total price (transport and taxes included) with each of the items broken down and the shipping data of the order, so that the client confirms it by clicking on the button with the expression 'Confirm payment'.
If, before confirming the payment, you detect an error in your order, you will be able to modify any detail thereof by clicking on the 'Edit' or 'Delete' button. In case of detecting an error in your order once the payment process is finished, please contact our Customer Service.
Once the order has been placed, the order number will be communicated through the Website itself so that the client can, inAt any time and from your device, keep track of it. Likewise, an automatic email message will be sent to the address indicated by the client to acknowledge receipt of the order with a description of the order and including the personal data provided by him. Failure to receive this message may be due to some transitory communication problem on the network or to a typing error in the email address provided. In both cases, RAFA NADAL SHOP recommends that the customer contact Customer Service.
5. The receipt of the aforementioned acknowledgment of the order does not mean the acceptance of the order by RAFA NADAL SHOP. The customer's order constitutes an offer to RAFA NADAL SHOP to buy the product (s). All orders are subject to their acceptance by RAFA NADAL SHOP. RAFA NADAL SHOP is not obliged to accept the order and may, at its discretion, deny its acceptance.
The customer, however, acknowledges that by clicking the "Confirm payment" button, he acquires the obligation to pay for the product (s) when RAFA NADAL SHOP accepts the order. In this sense, when RAFA NADAL SHOP accepts the order, it will notify the customer through a new email confirming that the order has been sent or, where appropriate, that it is available for collection (the "Confirmation"). Without prejudice to the content of point 3.5. following, the contract between the client and RAFA NADAL SHOP in relation to the requested product (s) will be understood to be perfected when RAFA NADAL SHOP sends the client its Confirmation. The Contract will only relate to the product (s) that have been accredited in the Confirmation. RAFA NADAL SHOP will not be obliged to supply any product (s) that have not been confirmed.
3.5. BUY AS A GUEST.
To make the purchase, you can create a session in which all your data will be saved so that you can use it again in the future. However, its creation is entirely optional and is not required to place an order.
In the case in which you do not want to create a session, you will only be asked for the essential data to carry out the payment and shipping of the items.
3.4. PRODUCT AVAILABILITY.
All articles in our online store are subject to availability. In the event that the desired items are not in stock, or if there is a problem in their supply, a full refund of the amount paid by the customer will be made.
3.5. RIGHT TO NOT ACCEPT AN ORDER.
RAFA NADAL SHOP may cancel any Confirmed order or not accept an order placed for the following reasons:
1. In case of a technical error and / or a typographical error in the prices or in the rest of the data of the products contained in the Website when the order was placed.
2. Due to lack of availability as described in point 3.4. previous.
3. When the security systems indicate that the order may be fraudulent.
4. When there are reasons that indicate that the client is a minor.
5. When RAFA NADAL SHOP has not been able to deliver the order to the address provided by the customer.
6. When there is a computer attack, virus or any event that is beyond the reasonable control (force majeure) of RAFA NADAL SHOP.
In such cases, RAFA NADAL SHOP will fully reimburse the amounts that have been paid.
4. PRICE AND PAYMENT POLICIES
4.1. MAKING PAYMENT
As you select the items you want to buy, they will be added to your shopping cart. Once your selection is complete, the next step will be to process the order and carry out the payment of the products. To do this, you must access your cart and finalize the purchase by providing the necessary information
4.2. BILLING
The client gives her express consent to issue the invoice in electronic format. In case the client wishes to receive an invoice in paper format, they can request it at any time by contacting our Customer Service.
4.4. ACCEPTED PAYMENT METHODS.
In our online store you can use the following credit cards as a payment method: Mastercard, American Express and Visa. In addition, if you have one, you can also add a discount coupon to the payment process.
By clicking on "Checkout" you will be confirming that the credit card is yours and that you want to authorize the payment. Remember that in the event that the card issuing entity does not authorize the payment, we will not be able to formalize any contract with you and the shipment of the order will be automatically canceled.
4.5. Payment security
In order to give maximum security to the payment system, we use secure payment systems from leading financial institutions in electronic commerce. In this sense, the confidential data of the payment are transmitted directly and in an encrypted form (SSL) to the corresponding financial institution.
When making the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Next, you will connect with the issuing bank, which will request that you authorize the operation by means of a personal authentication code. The operation will only be carried out if the bank that issued the credit card confirms the authentication code. Otherwise, the transaction will be rejected.
We also have the SSL certificate of online transaction security (Let's Encrypt Authority X3)
As a complementary measure in order to prevent fraud through the Internet, we reserve the right to verify the personal data provided by the customer as well as to adopt the measures it deems appropriate (including the cancellation of the order) so that the purchased merchandise is delivered from in accordance with the data contained in the order.
5. ORDER SHIPPING POLICY.
5.1. PLACING THE ORDER
To place an order, you only have to follow the online purchase process, provide the information required for shipping and authorize payment. After that, you will receive an email confirming your order and we will proceed to send the package.
5.2. SHIPPING COSTS
The prices on the website include VAT, but exclude costs associated with shipping (including management and transport); that will be paid by the customer and will be added to the total purchase amount. In addition, international clients will also cover, whenever applicable, any additional charges for customs and local taxes.
However, the client will not have to manage and contract the transport of the package, since we are responsible for it. Among other factors, the shipping costs will be determined by the shipping address and the size of the package containing the items.
6. ORDER RETURN POLICY.
Do not worry because if you are not satisfied with the purchase made you can return the items received without justification. However, you will have to respect the following points.
6.1. Return period and requirements
The return of the items must be notified during the month following receipt of the package. Unfortunately, requests after that date will not be accepted. Remember that you can contact us by email or by phone; You will find the corresponding information in the contact section of our website.
On the other hand, remember that you can return any product purchased, however, it must retain its original condition and maintain perfect conditions. Those products that specify that their return is not possible, hygiene reasons or others, such as masks, are excluded from return.
In the event that the customer returns all the products of her order within the following month from the receipt of the order, the full payment of the purchase will be reimbursed, including shipping costs.
If the customer decides to keep a product and, consequently, partially cancel her order, she will be refunded only the price paid for the products and the shipping costs will not be returned.
6.2. Forms of return and associated expenses
You can make returns from your home through a courier service hired by you. Please bear in mind that you will be responsible for managing and processing said service for the return of the package. As a result, all costs associated with the return (including management, transport and customs) will be at your expense.
6.3. Refund of the purchase amount
The refund of the purchase amount will be made as soon as possible. However, this will not be done until you have received the items and have checked their condition. The products must be in the same conditions in which they were sent: they cannot be used and must keep the labels. Once the products have been examined, you will be informed if you are entitled to a refund of the amounts paid. If so, the amount will be refunded through the same payment system used for the purchase of the items. The approximate time to receive the refund is 5 to 10 days.
6.4 Conditions of exchanges and / or returns
RAFA NADAL SHOP cannot accept exchanges or returns of used or damaged garments (as long as it is not a defect and / or quality or manufacturing defect).
The change of a model for a different one will not be allowed, nor can the size be changed. To exchange a product for a different one or change the size, the customer must proceed to return it and make a new purchase.
Any return or exchange of products purchased must be carefully packaged and include the delivery receipt or invoice.
6.5. Return of erroneous or defective products
In the event that RAFA NADAL SHOP has mistakenly sent a different product to the one requested or that the product is defective, RAFA NADAL SHOP, once the error or defect has been verified, will request a collection of the material, free of cost for the customer, at the address of the same. Next, the product will be returned (including shipping costs only if the customer does not keep any other product).
In the event that an erroneous or defective order is returned by ordinary postal mail, RAFA NADAL SHOP will make the payment corresponding to the return transport as long as the client includes in the package the proof of the expenses incurred for such return.